by Brittany W. on
Note: this review is for the service and coffee only. I will update once I go back and try the food. I went here on an impromptu date at about 11:30 at night. It was a good choice for the location and time since we just wanted to meet for coffee and talk. There were only about 5 tables occupied. I was immediately greeted and told to sit wherever I like. I met my date, who had already ordered coffee. The same waiter who greeted me arrived as I sat down and asked me what I would like to drink which was coffee. My date and I sat and drank coffee for 3 hours. The waiter kept our coffee cups filled and only asked us once if we wanted anything else. The waiter was kind, never seem frustrated that we took up the table only drinking coffee, and did not put the check on our table until I told him thank you but no more coffee. I appreciated that he never rushed us. Great service and good coffee and the location and hours are great pluses!
by Chris Y. on
In the past I thought inattentiveness from a restaurant employee meant dismal customer service - but boyyyyyy was I WRONG. My experience here last weekend took it to a whole new level. Came here for a VisionShock event one night (think Hong Kong meat market) with the gf and some friends. My gf goes up to one of the lady bartenders in the disco bar area and asks for 2 jager bombs and 1 mind eraser. It was too loud to hear them but I was under the impression that the lady bartender repeated the order and my gf confirms. I noticed she starts making 3 jager bombs and I bring it to her attention, "i think we only ordered two jager bombs." Then she replies with "I F**KING ASKED YOU IF IT WAS THREE AND YOU SAID YES" and subsequently complains to her coworker in front of our faces. Albeit that my gf was probably the one at fault for confirming the incorrect order, what happened to the customer is always right? Who the hell YELLS at a customer? Now, i understand that she's probably a single mother trying to raise two kids while working her way through grad school but seriously - those anger management classes aren't helping. I work as a hotel concierge in SF but after that I am NEVER recommending this place to guests or friends. Oh and the 3 drinks came out in plastic cups for a whopping total of $33 - suffice to say we didn't leave tips. ========== -4 Stars only because I can't rate a 0 *1 Star out of 5*
by Virgie Wadleigh on
OMFG. I am seriously in love with this place. We came over having no idea what we were getting ourselves into, and totally fell in love. It was Friday night, we didn't have reservations, went to the bar. Yes, the drinks are way expensive, but they are sooooooo amazingly good! Sweet Dream has actual strawberries in it!! After 2 drinks, the wait staff came by and said they needed to take our chairs, but we could just grab a bed by the bar if we wanted. YES! Heavenly. I'm totally a sucker for luxury. There was a Becks promotion going, always nice to get a free beer when you shell out that much. We didn't have food, and we were warned that if we didn't we stood the risk of getting kicked off our bed. But we didn't!! FYI: Thursdays are gay nights, and there's a $40 minimum for credit cards (not hard to do at all!!) I think I found my new fave spot in the city!! Update: Natasha's belated birthday dinner...see her review. I took off a star from my review...wtf?? You want attitude bitches?? Do you know who you are dealing with?? OK, so bitching our way to a bed was kind of fun, I admit, but it really should not happen. After all, it would not have been as much fun if we hadn't gotten a bed. At least make sure the place is full before you start telling me about how my friends and I can't have a bed because of how full you are. I can see...and I don't care if you understand my concern. Sushi flight was totally awesome, as were the drinks. However, if the attitude happens again, I doubt I will be back, and the rating will fall again. Stay tuned!!